Datagraze Privacy Policy

Last Updated: April 2, 2025

Datagraze is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

1.1 User-Provided Information

  • Account details such as your name, email address, and password.
  • Payment details (processed securely by third-party payment providers).
  • Communications, including support requests and feedback.

1.2 Automatically Collected Information

  • Metadata related to database queries for service improvement.
  • Usage data, such as login activity, feature usage, and analytics.
  • Device information, including IP address, browser type, and operating system.

1.3 Database Information

  • Datagraze processes database queries based on user inputs but does not store or retain your database data.
  • Users are responsible for ensuring that their database connection complies with their organization's security policies.

2. How We Use Your Information

  • Service Delivery: To provide AI-powered data analysis and query generation.
  • Account Management: To process payments and authenticate users.
  • Credit Management: To track credit usage and process credit purchases.
  • Improvement & Optimization: To analyze usage trends and enhance service performance.
  • Security & Compliance: To monitor for unauthorized access, fraud, or abuse.
  • Customer Support: To respond to user inquiries and provide assistance.

3. Data Sharing & Third-Party Services

  • Datagraze does not sell or share your data with third parties for marketing purposes.
  • We use third-party payment processors to handle transactions securely.
  • Usage analytics may be collected through third-party services to improve our platform.

4. Data Security

  • We implement industry-standard security measures to protect user information.
  • Database queries are processed securely, and sensitive credentials are never stored in plaintext.
  • Users are responsible for safeguarding their database credentials and access keys.

5. Data Retention

  • User account information is retained as long as the account is active.
  • Query metadata is stored for service improvement but does not contain actual database data.
  • Users may request account deletion, after which personal information will be removed, except for legally required records.

6. User Choices & Controls

  • Users can update or delete their account information at any time.
  • Credit usage and purchase history can be viewed through the account dashboard.
  • Users may opt out of non-essential data collection for analytics purposes.

7. Children's Privacy

Datagraze is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

8. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • Users will be notified of significant changes via email or platform notifications.

9. Contact Us

For any privacy-related inquiries, please contact us at support@datagraze.io.